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Klantenservice books

Every book on OmList tagged klantenservice — pulled from the same shelves librarians and readers have been building for years.

24 books on the shelf

§ On the shelf

Customer Relationship Management

Customer Relationship Management

2003

The Experience Economy

The Experience Economy

B. Joseph Pine II

1999

§ Other shelves for this theme

Klantenservice films Klantenservice TV shows Klantenservice games Every shelf at a glance

Total Customer Service

Total Customer Service

William H. Davidow

1989

Service Operations Management

Service Operations Management

Roger W. Schmenner

1995

Services Marketing Management, Third Edition (Services Marketing Management)

Services Marketing Management, Third Edition (Services Marketing Management)

2006

The Loyalty Effect

The Loyalty Effect

Frederick F. Reichheld

1996

CRM Unplugged

2004

The Nordstrom way

The Nordstrom way

1995

Services Marketing (M & E Handbook)

Services Marketing (M & E Handbook)

Helen Woodruffe

1995

Creating a Customer Focused Company

Creating a Customer Focused Company

1994

Customer Friendly

Customer Friendly

James T. Ziegenfuss

2007

Twenty Five Tips for Excellent Customer Service

Twenty Five Tips for Excellent Customer Service

1995

Building Brands Directly

Building Brands Directly

Stewart Pearson

1996

Making the Customer Connection

Making the Customer Connection

1995

Customer Management Excellence

Customer Management Excellence

2003

Customer Relationship Management

Customer Relationship Management

1996

One Size Fits One

One Size Fits One

1999

Customer Service and Support

Customer Service and Support

Colin G. Armistead

1992

Six Sigma

2001

Seven Power Strategies for Building Customer Loyalty

Seven Power Strategies for Building Customer Loyalty

Paul R. Timm PhD

2001

Discovering the Soul of Service

Discovering the Soul of Service

Leonard L. Berry

1999

Database Marketing ("Financial Times")

Database Marketing ("Financial Times")

1996

The Customer Loyalty Pyramid

The Customer Loyalty Pyramid

Michael W. Lowenstein

1997

At Your Service

At Your Service

1998

Klantenservice books — OmList