~ cueing up the show ~
~ pulling every episode ~
Mailin’ It! - The Official USPS Podcast — Every episode — OmList
om
list
Swipe
Tournament
Lists
Friends
All
Movies
TV
Books
Games
Music
Podcasts
People
▾
Sign in
Every episode
Mailin’ It! - The Official USPS Podcast
30 episodes
The Gold Rush, Railroads & the Mail: Connecting the Frontier
Ep 91 · Aug 11, 2026 · 24 min
How did the U.S. Postal Service help build the American West? In this episode of Mailin' It, USPS Historian Steve Kochersperger takes us on a journey through 250 years of postal history, revealing how the movement of the mail helped shape the nation's growth, transportation systems, commerce, and even criminal investigations. You'll hear incredible stories about: How postal workers secretly transported mail aboard early railroads. The challenges of delivering mail during the California Gold Rush…
Why Millions of Books Travel Free Through the Mail
Ep 90 · Jul 21, 2026 · 35 min
Step behind the scenes of a remarkable 90-plus year partnership between the USPS and the Library of Congress as NLS Director Jason Broughton shares how the Free Matter for the Blind program delivers specialized print and audio materials to millions of Americans with print disabilities. This episode goes through the evolution of the program’s technology stack and highlights the diversity of their 300,000-title collection. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for informati…
America's Story, One Stamp at a Time
Ep 89 · Jul 7, 2026 · 29 min
As the United States celebrates its 250th anniversary, this special episode of Mailin’ It! explores how the country’s history has been documented for over a century in the corner of envelopes. Hosts Karla Kirby and Jeff Marino are joined by Smithsonian National Postal Museum Curator of Philately Daniel Piazza to examine how U.S. postage has evolved from simple delivery receipts into a "miniature scrapbook" that reflects American culture. Listeners will uncover the stories behind the stamps that…
The Woman Who Tried to Steal Graceland
Ep 88 · Jun 23, 2026 · 25 min
When a mysterious company filed a fraudulent foreclosure claim due to an alleged unpaid $3.8 million loan on Graceland, it sparked one of the most audacious real estate schemes in recent history. In this True Crime episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino are joined by U.S. Postal Inspector Jan Bodón to uncover how the U.S. Postal Inspection Service foiled the plot to steal Elvis Presley’s iconic family home. Inspector Bodón takes listeners behind the scenes of the complex inves…
From Waste to Worth: How USPS Powers the Circular Economy
Ep 87 · Jun 9, 2026 · 22 min
When a package arrives at your door, it’s easy to focus on what’s inside rather than what it’s shipped in—but the United States Postal Service is working to change that. In this episode, our hosts sit down with USPS Chief Sustainability Officer Jennifer Beiro-Reveille to unpack how the Postal Service is helping boost the “circular economy” by keeping packaging waste out of landfills. Discover how the USPS is turning throwaway materials like cardboard and shrink wrap into valuable resources, crus…
Your Questions Answered
Ep 86 · May 19, 2026 · 17 min
What actually happens after you drop a letter in a blue collection box or click “ship” on a package? And why does tracking sometimes look confusing even when everything is moving as it should? In this episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino dive into the questions Postal Service customers ask most often and break down what is happening behind the scenes of the nation’s mail network. From package tracking and shipping costs to mail forwarding, delivery safety, scam prevention, a…
No Mail, Low Morale: The 6888’s Courage to Deliver
Ep 85 · May 5, 2026 · 33 min
In the midst of World War II, a massive mail backlog threatened to cut off news and hope for millions of American soldiers. With morale at a low point, the mission fell to the 6888th Central Postal Directory Battalion, the only all-Black, all-female unit deployed overseas. In this episode, our hosts are joined by retired U.S. Army Colonel Edna Cummings, who has championed the fight to bring their incredible story out of the shadows. Discover how these unsung heroes achieved the seemingly impossi…
Under the Hood of USPS: Automation, Innovation and AI
Ep 84 · Apr 14, 2026 · 29 min
What tech goes into powering a modern delivery network? Go beyond the iconic mail truck and into the world of technology-driven logistics and robotics at the postal service. Join the Mailin’ It! team as USPS’s VP of Applied Engineering Lina Malone pulls back the curtain on the organization’s massive tech innovations – from colossal, automated sorting hubs to a digital backbone that can predict failures before they happen and pinpoint delivery window times. USPS is building the speed and intellig…
The Spy Who Delivered: Elizabeth Van Lew’s Secret Postal Legacy
Ep 83 · Mar 31, 2026 · 23 min
In the capital of the Confederacy, wealthy socialite Elizabeth Van Lew had a secret. She was one of the Union’s most effective spymasters. From her family’s antebellum mansion in Richmond, Van Lew built a sophisticated intelligence network sharing vital information with Union generals, including Ulysses S. Grant. After the war, she was rewarded with a presidential appointment as the first female postmaster of a major Southern city. In this role, she modernized the Richmond Post Office by introdu…
A Banner Year for Stamps: The 2026 Lineup
Ep 82 · Mar 17, 2026 · 29 min
What if you could hold a piece of the American story in the palm of your hand? In 2026, you can. This episode of Mailin’ It! takes you inside one of the most exciting stamp lineups in a generation—a collection that celebrates the vibrant, diverse, and ever-changing story of American life as the U.S. marks its 250th anniversary. From the Revolutionary heroes who founded the nation to the cultural icons like Muhammad Ali who redefined it, the 2026 stamp collection is a tribute to the American expe…
Voice Clones & Phony Texts: Artificial Intelligence Fraud
Ep 81 · Mar 3, 2026 · 27 min
In an era where technology is advancing at a breathtaking pace, so are the methods of those who seek to exploit it. This episode of Mailin’ It! pulls back the curtain on the darker side of artificial intelligence, revealing how fraudsters are creating hyper-realistic scams that can fool even the most discerning eye. From voice clones that can mimic a loved one in distress to flawless phishing emails, the line between real and fake has never been more blurred. Joined by Stephanie Glad, the U.S. P…
Fraud, Forgery, and a Dead Man in Sherman Oaks
Ep 80 · Feb 10, 2026 · 33 min
A neighbor goes missing. A stranger moves into his home. A web of forged documents untangles as the U.S Postal Inspection Service helps uncover the true story behind a shocking missing person case. Hosts Karla Kirby and Jeff Marino, joined by Inspector Lyndon Versoza, reveal how a sophisticated fraud ring took over a man’s home after his disappearance, using his identity to orchestrate a scheme that defrauded victims of over $3.9 million. Follow along as they break down the investigation—from a…
Letters Home: The Great Migration and the Power of Connection
Ep 79 · Jan 27, 2026 · 24 min
Historian Jim Bruns discusses the Postal Service’s role in the Great Migration, a decades-long movement that saw millions of Black Americans leave the rural South for cities in the North in search of safety and opportunity. This episode explores how the Postal Service became a lifeline during this era, driving expansion in urban neighborhoods and creating new employment opportunities for Black Americans as one of the few federal employers offering stability and advancement. It also examines how…
Behind the Scenes of Peak Shipping Season
Ep 78 · Dec 15, 2025 · 30 min
In this episode, host Jeff Marino is joined by guests Elvin Mercado and Isaac Cronkhite to discuss how the Postal Service is prepared to deliver during its busiest time of year. Tune in for a deep dive into the planning, technology, staffing, and modernization efforts that will shape this year’s peak season. Hear how automated package processing systems and expanded equipment capacity are driving efficiency while improvements on the retail and delivery side improve customer experience. From majo…
Direct Effect: Training the Next Generation of Marketers
Ep 77 · Dec 2, 2025 · 29 min
In this episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino explore how the next generation of marketers is discovering the impact of direct mail through the USPS Direct Effect program. They are joined by Carl Boettner, Postal Service Program Manager for Direct Effect, and Izzie Gerber, a student from UMass Amherst who recently completed the program. They discuss how Direct Effect introduces marketing students to direct mail through hands on learning, competitions, and eLearning courses, a…
Evolving eCommerce Shipping Solutions
Ep 76 · Oct 28, 2025 · 22 min
In this episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino jump into the fast-paced world of e-commerce shipping with guest Heather Maday, Senior Director of Sales Enablement at the US Postal Service. Heather shares how USPS has transformed its operations to support today’s eCommerce economy, where shoppers expect speed, visibility, and value with every order. From data driven logistics and new fulfillment technologies to transparent pricing, Heather explains how USPS helps businesses rea…
A Conversation with New Postmaster General David Steiner
Ep 75 · Oct 1, 2025 · 32 min
The Postal Service is entering a new chapter under 76th Postmaster General David Steiner. In this conversation, he joins Mailin’ It! to talk about what lies ahead. Steiner discusses his background and path to becoming Postmaster General, the challenges and opportunities facing USPS, and why employee engagement and operational excellence will be key to long-term success. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for…
The Innovation Behind Safe Mail Delivery
Ep 74 · Sep 10, 2025 · 29 min
Every day, millions of letters and packages move safely across the country. But what does it take to keep America’s mail secure? In this episode, our hosts are joined by Buck Buckley, Special Assistant for Strategic Initiatives with the U.S. Postal Inspection Service, and Bob Dixon, USPS Sr. Director of Delivery & Retail Modernization. Together, they discuss how the Postal Service is using technology to tackle mail theft, porch piracy, and employee safety, and explain how innovative security mea…
Exposing a $6 Million Mail Order Allergy Testing Scam – A USPIS True Crime Story
Ep 73 · Aug 19, 2025 · 31 min
Uncover the true story behind a $6 million mail-order scam with hosts Karla Kirby and Jeff Marino, joined by Inspector Greg Ghiozzi of the U.S. Postal Inspection Service. Together, they reveal how a fake allergy testing company duped tens of thousands of people into mailing in locks of hair—while running a multimillion-dollar scheme behind the scenes. Follow along as they break down the investigation and share how USPIS brought this hair-raising scammer to justice through extradition and convict…
Transforming the Retail Experience
Ep 72 · Aug 5, 2025 · 28 min
Director of Retail Operations, Tracy Raymond, and Senior Director of Delivery and Retail Technology, Bob Dixon, join us to discuss the Postal Service's plans to modernize hundreds of its retail locations and Post Offices across the country. Tune in to hear how USPS is streamlining operations and upgrading the retail experience to better serve today’s customers. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertis…
USPS 250 Years of Collecting Mail
Ep 71 · Jul 22, 2025 · 34 min
To kickoff celebrating the Postal Service’s 250th anniversary, Karla Kirby and Jeff Marino are joined by Jim Bruns, expert in postal history and former Director of the National Postal Museum. Together they explore the Postal Service’s founding during the American Revolution, the rise of letter collection, the introduction of stamps, home delivery, and how the Postal Service continues to innovate today. Whether you’ve dropped a letter in a blue box or tracked a package online, this episode will s…
Before Disaster Strikes: Behind the Scenes of USPS National Preparedness
Ep 70 · Jun 24, 2025 · 34 min
USPS Director of National Preparedness, Rae Ann Haight, joins us to discuss the comprehensive and dynamic preparedness program designed to safeguard mail operations against any type of disruption. She shares real-life stories that highlight how planning, training, and coordination enable USPS to keep mail moving and employees safe no matter the challenge. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
How Rural Free Delivery Changed America
Ep 69 · May 6, 2025 · 20 min
USPS Historian Steve Kochersperger joins us to discuss the origins and lasting impact of rural free delivery—an initiative that began in 1896 to bring mail directly to farm families across the U.S. Learn how this historic service helped bridge the gap between urban and rural communities, supported economic growth, and laid the groundwork for modern mail delivery. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advert…
Creating The 2025 Stamp Collection
Ep 68 · Mar 25, 2025 · 35 min
We’re taking a deep dive into the exciting world of 2025 USPS stamps! Join special guests Lisa Bobb-Semple, USPS Stamp Services Director, and Daniel Piazza, Curator of Philately at the Smithsonian National Postal Museum, as we explore how new stamps are selected, the artistry behind them, and what it takes to bring them to life. Plus, with the Postal Service’s 250th anniversary on the horizon, we’ll discuss how stamps will play a role in celebrating this historic milestone. Don’t miss this fasci…
Spotting Imposter Scams
Ep 67 · Mar 4, 2025 · 33 min
This week on Mailin’ It!, Brian Coleman of the U.S. Postal Inspection Service walks us through the world of imposter scams, a leading form of fraud that cost victims billions last year. From fake government officials to fraudulent package notifications, these scams exploit trust and pressure victims into giving up sensitive information. Brian shares how the Postal Inspection Service investigates these crimes, tips for identifying scams before they happen, and what to do if you think you’ve been…
How Postal Inspectors Clipped a $31 Million Coupon Scam - True Crime
Ep 66 · Feb 11, 2025 · 32 min
In this episode, Mailin’ It! continues its True Crime series with an inside look at a shocking fraud case that cost businesses millions. Postal Inspector Jason Thomasson takes us through the intricate investigation that led to the takedown of Lori Ann Talens, the mastermind behind a massive $31 million counterfeit coupon scheme. Hear how law enforcement followed digital trails, uncovered hidden networks, and ultimately brought the operation to a halt. This episode sheds light on the surprising w…
Building Business Connections - Inside USPS Industry Engagement
Ep 65 · Jan 28, 2025 · 23 min
This week on Mailin’ It!, we welcome Lindsey Taylor, USPS Director of Industry Engagement and Outreach, to explore how the Postal Service builds strong relationships with businesses across the nation. Lindsey shares insights on how USPS helps businesses navigate postal operations, optimize shipping strategies, and stay informed. Whether you're a business owner looking to streamline operations or simply curious about USPS’s broader impact, this episode showcases the Postal Service’s commitment to…
Don’t Get Snowed - Avoiding Holiday Scams with USPS
Ep 63 · Dec 3, 2024 · 25 min
This week on Mailin’ It!, Karla Kirby and Jonathan Castillo welcome back Eric Shen, Inspector in Charge at the Postal Inspection Service’s Criminal Investigations Group. With the holiday season in full swing, Eric sheds light on the Postal Inspection Service’s 2024 holiday scams awareness campaign, “Don’t Get Snowed by Holiday Scams,” which focuses on protecting USPS customers and employees during the busiest time of the year. Tune in to hear Eric break down the top scams targeting customers, in…
The USPS Holiday Ride 2024
Ep 62 · Nov 19, 2024 · 19 min
This week on Mailin’ It!, Karla and Jonathan are joined by Sheila Holman, USPS VP of Marketing, to discuss the Postal Service’s 2024 holiday season preparations. Sheila shares details about this year’s “Holiday Ride” campaign, showcasing USPS’s modernization efforts and its impact on mail and package delivery. The episode also highlights festive new stamps, Operation Santa updates (including a Toys“R”Us collaboration), and key shipping deadlines. Whether you’re sending cards, gifts, or still pla…
The Postal Service Improves its Ground Game
Ep 61 · Nov 5, 2024 · 23 min
This week on Mailin’ It, Karla and Jonathan are joined by Juan Nadal, USPS Executive Director of Strategic Sales & Account Initiatives. Juan discusses the Postal Service’s efforts to streamline package delivery and the broader impact the network transformation will have, giving USPS the tools to support the evolving shipping needs of major retail partners and everyday customers alike. Learn how these advancements are helping USPS compete and what the future holds for customer-focused initiatives…
← Back to the show
