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Klantgerichtheid books — OmList

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Klantgerichtheid books

Every book on OmList tagged klantgerichtheid — pulled from the same shelves librarians and readers have been building for years.

37 books on the shelf

§ On the shelf

Services marketing

Services marketing

Valarie A. Zeithaml

1996

Customer Relationship Management

Customer Relationship Management

2003

§ Other shelves for this theme

Klantgerichtheid films Klantgerichtheid TV shows Klantgerichtheid games Every shelf at a glance

Customer Relationship Management

Customer Relationship Management

Judith W. Kincaid

2002

Marketing

Gilbert D. Harrell

1998

Crm at the Speed of Light

Crm at the Speed of Light

2001

Mastering Customer Relations

Mastering Customer Relations

Roger I. Cartwright

2000

Beyond the brand

2004

Marketing communication

Marketing communication

Allan J. Kimmel

2005

Customer Service & Innovation in Libraries

Customer Service & Innovation in Libraries

1996

Up Close and Personal? Customer Relationship Marketing at Work

Up Close and Personal? Customer Relationship Marketing at Work

2000

Inspired Customer Service

Inspired Customer Service

David Clutterbuck

1993

The Customer Is Key

The Customer Is Key

1987

Quality Function Deployment

Quality Function Deployment

1995

Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service

Kristin Anderson

1991

Operations Management

Operations Management

Richard Schonberger

1981

CRM Unplugged

2004

Creating a Customer Focused Company

Creating a Customer Focused Company

1994

Collaboration and co-creation

Collaboration and co-creation

2011

Customer Friendly

Customer Friendly

James T. Ziegenfuss

2007

Service Management and Marketing

Service Management and Marketing

Christian Grönroos

1990

Customer care

1995

Sustaining High Performance

Sustaining High Performance

Stephen G. Haines

1995

Enterprise One-to-one

Enterprise One-to-one

1996

Make That Call!

Make That Call!

1996

Customer connections

Customer connections

Robert E. Wayland

1997

Quality

Lynda King Taylor

1992

Information masters

Information masters

1999

Making Customer Satisfaction Happen

Making Customer Satisfaction Happen

Roderick M. McNealy

1994

MarketBusters

Rita Gunther McGrath

2005

Customer Care

1992

The Financial Services Marketing Handbook

The Financial Services Marketing Handbook

2004

The Paradox of Excellence

The Paradox of Excellence

2005

Making the Customer Connection

Making the Customer Connection

1995

Best Practices in Customer Service

Best Practices in Customer Service

1999

The Relationship-Driven Supply Chain

The Relationship-Driven Supply Chain

2006

Customer Management Excellence

Customer Management Excellence

2003

Customer-driven Project Management

Customer-driven Project Management

1992