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← all of customer services

the shelf

Customer services books

Every book on OmList tagged customer services — pulled from the same shelves librarians and readers have been building for years.

24 books on the shelf

§ On the shelf

Delivering Quality Service

Delivering Quality Service

Valarie A. Zeithaml

1990

How to Win Customers and Keep Them for Life

How to Win Customers and Keep Them for Life

Michael LeBoeuf

1987

§ Other shelves for this theme

Customer services films Customer services TV shows Customer services games Every shelf at a glance

The Innovator's Solution

The Innovator's Solution

Clayton M. Christensen

2003

Customer loyalty

Customer loyalty

1995

Service quality

Service quality

1993

Principles of Customer Relationship Management

Principles of Customer Relationship Management

2007

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless

Jeffrey H. Gitomer

1998

Customers For Life

Customers For Life

1990

Value Proposition Design

Value Proposition Design

Alexander Osterwalder

2014

Successful Customer Care

Successful Customer Care

John H. Wellemin

1997

The Discipline of Market Leaders

The Discipline of Market Leaders

1995

The Customer Rules

The Customer Rules

2013

Customer service

Customer service

Robert W. Lucas

1996

Customer Service

Customer Service

Elaine K. Harris

1995

Customer Service for Dummies

Customer Service for Dummies

1999

Total Customer Service

Total Customer Service

William H. Davidow

1989

Customer service

Customer service

1997

Agile Competitors and Virtual Organizations

Agile Competitors and Virtual Organizations

Steven L. Goldman

1995

The Customer Experience Book

The Customer Experience Book

Pennington, Alan (Customer experience consultant)

2016

Product plus

Christopher H. Lovelock

1994

Inside the Magic Kingdom

Inside the Magic Kingdom

Thomas K. Connellan

2008

Raving fans

Kenneth H. Blanchard

1993

Relationship marketing

Relationship marketing

1991

Supply Chain Management

Supply Chain Management

2007

Customer services books — OmList