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Call center books — OmList

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Call center books

Every book on OmList tagged call center — pulled from the same shelves librarians and readers have been building for years.

19 books on the shelf

§ On the shelf

One Night at the Call Center

Chetan Bhagat

2005

Call Center Management on Fast Forward

Brad Cleveland

1997

§ Other shelves for this theme

Call center films Call center TV shows Call center games Every shelf at a glance

Navigating the Customer Contact Center in the 21st Century

William Durr

2001

Call centers

Jack A. Green

2002

Call Center Staffing

Penny Reynolds

2003

Building Call Center Culture

Dan Coen

2001

Neutral Accent

A. Aneesh

2015

Call Centers for Dummies

Real Bergevin

2005

Re-Organising Service Work

Ursula Holtgrewe

2002

The Thing on the Shore

Tom Fletcher

2011

Employee Identity in Indian Call Centres

Ernesto Noronha

2009

Answer the call

Aimee Carrillo Rowe

2013

Call Center Operations

Charles E. Day

2000

Eight Minutes Idle

Matt Thorne

1999

Contact Center Management "by the Numbers"

Jon Anton

2005

A Nation on the Line

Jan M. Padios

2018

The Executive Guide to Call Center Metrics

James C. Abbott

2004

Learning Points

Peter R. Garber

2004

Designing the Best Call Center for Your Business

Brendan B. Read

2000