"In today's complex and demanding work environment, it takes more than brains and hardwork to get ahead. Those who succeed have another quality in common: emotional intelligence. In this readable and savvy introduction, the authors explain how to up your emotional intelligence quotient and to use it to get positive outcomes at work. The book shows you how to get to know, and control, your own emotions, to become self-directed, resilient and success-oriented. Developing high emotional intelligence also enables you to influence and persuade other people, to understand what makes them tick, and to get along and get the best out of a range of people at work. "--