"Required reading for every waiter, waitress, or maitre dhotel clearly written, and easy to follow " Manfred F. Ketterer Hospitality Management Instructor The Culinary Institute of America Wiley Professional Restaurateur Guides Food and Beverage Service Customer service is the key to a restaurants success and the most important factor in establishing your reputation. The first in a series of service guides, Food and Beverage Service offers essential information on all aspects of food and beverage service for restaurant managers, owners, and personnel. Written by two of todays top experts, the guide explains: The responsibilities and procedures of typical positionscaptains, servers, and bussers The basics of food and beverage servicehow to set the table, explain the menu, sell specials, take an order and pass it to the kitchen/bar, and more A wide range of professional serving techniques and service stylesincluding American, French, Russian, butler, and cafeteria
