In this handy pocket guide you will find questions to ask yourself during the compliance process, as well as tools and resources that will make ISO 9001 seem like less of a mystery. Banks, call centers, automobile towing shops and photo labs are just a few of the service business examples mentioned in this guide. Authors West and Cianfrani share their clues from years of investigation to help you solve your ISO 9001:2000 case in a snap. West and Cianfrani recommend this book for individuals who want practical tips on how to implement and maintain compliance efficiently. Authors West and Cianfrani make special effort to avoid the manufacturing language that has permeated ISO dialog in the past to make Cracking the Case of ISO 9001:2000 for Service a friendly pocket guide. While the requirements of the standard are the same for any industry, this book explains how the nuances of applying the standard are different in the service industries.