~ tracking down this book ~
"Quality and Performance Improvement in Healthcare: Theory, Practice, and Management covers trends in healthcare quality control and performance. It presents a comprehensive introduction to the theory, practice, and management of performance and quality improvement processes in healthcare organizations. Parts I and II provide a basic background in performance improvement (PI) philosophy and methodology for healthcare practice today. Part III focuses on the issues inherent in the management of quality and PI programs in healthcare. Each chapter reinforces understanding of PI concepts and issues with case studies and real-life examples"--Publisher.