Product Description A mediation handbook which explains the process, and answers questions most asked by people in conflict situations who are considering using a third party to help resolve an important dispute. PUBCOMMENT: Dennis Dwyer is Chairman of the D & L Freedom Group, who have trained over 1000 individuals of all ages in dispute resolution and mediation training. AUTHCOMMENT: This book is based on stories about situations directly involving me or people I interviewed who had been in conflict. They span a period of 38 years: the first 19 while I worked in the investment business in Montreal, then four years as a theological student, followed by ten years as an ordained parish minister, first in a rural, later in a suburban setting, and these last five years as a facilitator, mediator and teacher in conflict resolution. From the Back Cover "Cabinet Minister appoints mediator. " "Industry pushes conflict resolution training. " "Peer Mediation reduces violence in schools. " "New answers needed for family violence. " Headlines like these are common today. But what is conflict resolution, and how does mediation work? Can I increase enjoyment of my home life, and will I be more effective at work if I'm surrounded by a mediation culture? Could mediation make a real difference in my life? This book answers some commonly asked questions: What are the basic kinds of dispute resolution? Does mediation work and why is it so powerful? How do I prepare myself and choose a mediator? Will my life change?