"The speed with which companies are bringing new software products to market is having a serious impact on information technology use in organizations. As vendors release new software products, customers are faced with the prospect of upgrading to the new software. If not managed properly, the upgrade might cost inordinate amounts of money and/or curtail employee productivity. To aid IT managers, this book provides strategies for managing issues associated with the implementation of software upgrades. In addition, the book presents selected research papers which provide indepth treatment of the most critical aspects of software upgrade management"--Provided by publisher.