Volume I of Introduction to Reference Work, explains the essential reference processes and sources in today's libraries. It is a tool for understanding and mastering fundamental reference forms - online, in print, and elsewhere. This eighth edition is completely rewritten to reflect the radical changes library science has undergone since the advent of widely available electronic databases and the Internet. Volume II of Introduction to Reference Work, introduces the sophisticated and imaginative aspects of the complete reference process. It discusses the ongoing and important changes and developments in information technologies, particularly the role of the Internet in the reference process. It is designed for use as a companion volume to Basic Information Sources, Volume I of Introduction to Reference Work.