"Hotel Operations Management" describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student. Special features of the book include: "This Chapter at Work," an introduction to each chapter's content "Chapter Outlines," to make it easier to find essential information "Hotel Terminology at Work," extensive definitions of important hotel terms "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information "Managers at Work," real-life case studies designed to place the reader in the decision-making role of the hotel general manager "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content Extensive checklists and forms that aid general managers in their daily work In addition to its in-depth coverage of hotel operations, the book includes valuable information about: The history of the hotel industry The Global Distribution System (GDS) and its importance to the sales effort STAR (Smith Travel Accommodations Reports) Hotel management companies Buying and franchising a hotel