Description Professional Office Procedures is a concise alternative for your office procedures course that prepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, innovative end-of-chapter activities, students are directed to practice skills and conduct activities that focus on Internet research, software application, punctuation review and human relations skill development. Throughout this new edition, the emphasis is on learning by doing, developing positive human relations skills and understanding various forms of technology and its impact on today's office environment and procedures.