Production and Operations Management is a comprehensive textbook designed to meet the expectations of MBA students by presenting concepts that are clearly explained using numerous solved examples of managerial applications. The book provides an in-depth coverage of topics, such as facility location planning, facility capacity and layout planning, inventory management, aggregate planning and project management. Emerging concepts such as E-procurement and operating resource management, multiple criteria ABC analysis, location planning of foreign facilities, and service quality measurement using SERVQUAL are given special treatment. Users will find this book highly useful for its MS Excel-based practice problems and the applications of theoretical models and techniques through illustrations and caselets. The book: * Includes discussions on issues and challenges faced by companies in the post-liberalization era * A step-by-step approach to each topic, particularly those requiring statistical/mathematical treatment * Features hands-on applications of data using MS Excel XP, MS Project 2000 and SPSS 10. 0 * Includes class-room tested cases on operations management practices in world-class organizations * End-capter concept review questions include numerical problems with critical thinking * Includes interesting activities and projects
