Good communication -- both speakign and listening -- is indispensable in every level of business. How to Speak and Listen Effectively gives you a practical understanding of how people communicate and lets you develop and strengthen your own skills. You'll discover why people don't communicate better; what the barriers to communication are; the impact of perceptual, behavioral, and verbal differences on communication; how to send clear messages; and how to listen. You'll also learn how to approach the six most challenging workplace sceanarios -- handling problem situations; offering criticism; providing positive reinforcement; and communicating with the boss, your peers, and your subordinates -- where good communication is tantamount to success.