'We have a hard time talking to each other,' states Pachter, a business communications consultant who offers effective and dignified ways to deal with confrontation in life's bothersome situations, both in the workplace and at home. We learn of 12 major conflicts that are common human relationship issues, including people's disregard for others' space and property, their encounters with those who spread offensive gossip and do not honor their commitments (such as always being late), and instances of favoritism shown by a boss or family member. The author discusses the consequences of nonconfrontation or negative confrontation, provides a guide to evaluating ourselves in those situations, and offers advice on how to reduce conflict. 'WAC'em' is her key to positive confrontation, which stands for What is the problem, Ask what you want the other person to do, and Check in to determine the other person's reaction. We can never be too good at communicating, and this book has many valuable tips for those in the business world and elsewhere.