"This sixteenth edition of Interviewing: Principles and Practices continues to focus on the fundamental principles applicable to all forms of interviewing and to seven specific types while incorporating the latest in research, interpersonal communication theory, the uses of technology and social media, the role of ethics, and EEO laws that affect employment and performance interviews. We have included recent research findings and developments, but the emphasis remains on developing the skills of both interviewers and interviewees. Ten chapters address diversity (age, gender, culture) in the United States and our involvement in the global village as they impact the interviews in which we take part. A major goal was to make this edition more user-friendly by sharpening the writing style, eliminating redundancies, making definitions and explanations more precise, and employing different print types to emphasize critical words, terms, concepts, and principles. Several chapters were restructured to provide clarity and more logical progressions from point to point"--