~ tracking down this book ~
only cover on file
Ultimate service
by Holly Stiel
“the complete handbook to the world of the concierge”
1994188 pages~3½h read
only cover on file
1994188 pages~3½h read
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Across the community
For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.