~ gathering this author’s shelf ~
13 bookswriting since 198220 years at work
Empowering Intranets to Implement Strategy, Build Teamwork, and Manage Change:
2002
The Toolbox for the Mind
1999
Did You Know?
1994
Enviro-management
1994
Managing services
1992
Recruitment, Retention, and Employee Relations
1992
Simulation and Instructor's Guide with Text Material to Accompany the Service Trainer Handbook
1992
The Service Trainer Handbook
1992
Horizontal management
1991
Employee Complaint Handling
1990
The Production game
1990
Quality service
1989